Customer FAQ
Does Superior Energy have a toll-free number?
If I move, is my contract transferable to my new location? What are the procedures for doing so?
Who do I call in case of service interruption to my natural gas?
When should I call my local utility?
How will signing up with Superior Energy affect my natural gas account with my local utility?
Does Superior Energy have a toll-free number?
Yes. You can reach us at 1-866-872-2991. Monday to Friday 8:30 a.m. to 4:00 p.m (PST).
If I move, is my contract transferable to my new location? What are the procedures for doing so?
There is no contractual provision that will guarantee the transfer of your contract to your new residence. In order to do so, you would need to notify both your utility (Terasen Gas), as well as Superior Energy within 30 days before you move. Upon receipt of such notice, Superior Energy will advise you as to whether we are prepared to supply gas to you at your new delivery address, and, if so, the terms of this Agreement shall apply to the new location. Otherwise, this Agreement shall be cancelled without penalty.
Who do I call in case of service interruption to my natural gas?
You should contact your local utility. While Superior Energy is responsible for supplying the natural gas commodity, your local utility remains responsible for delivering of it to your home.
Terasen Gas
Phone: 1-888-224-2710
Monday - Friday 7:00 a.m. - 8:00 p.m., Saturday 9:00 a.m.- 5:00 p.m. (Pacific Time)
Email: customerservice@terasengas.com
When should I call my local utility?
You should call your local utility if:
- You do not have natural gas service
- You are concerned about a possible gas leak
- You have billing inquiries about: Pre-authorized payment plan or Equal payment plan
- The Superior Energy name does not appear on your gas bill.
How will signing up with Superior Energy affect my natural gas account with my local utility?
You will remain a valued customer of your local utility and they will continue to deliver natural gas to your home, bill you, and provide any emergency services that might be needed. What will change is that Superior Energy will purchase natural gas on your behalf, guaranteeing you the same rate for the term of your agreement.