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Privacy
Statement
Superior
Energy Management (SEM) recognizes the importance
of protecting your privacy rights. You trust us with your personal
information, and we are committed to ensuring that your personal
information is used responsibly, and only for the purposes for
which you provide information to us.
In this document, we outline the reasons why
Superior Energy Management may collect and use your personal
information. We explain why, in some cases, our need to collect
and use your personal information is essential to maintaining
a business relationship with you and, in other cases, while
it is not mandatory, it is beneficial to you and useful to us
to be able to collect and use certain personal information.
We also provide our contact information should you wish to communicate
with us in any way.
What is Personal Information?
There are a number of types of personal information that we
may collect directly or indirectly through our affiliates or
business activities. This information may be collected in person,
over the telephone, through the mail, or through another electronic
medium.
The personal information that may be collected
includes:
• Your identity or contact information;
• Your transaction history with us; or
• Your credit or financial history.
Why Do We Collect and Use Your Personal Information?
Superior must collect and use your personal information in order
to conduct our business and provide services to you. Collection
and use of personal information assists us to:
• Identify you and process your application for products and
services;
• Administer the delivery of products and services to you;
• Determine your eligibility for products and services;
• Comply with legal and regulatory requirements;
• Open, maintain, service, process, analyze, audit and collect
on your accounts;
• Assess and update your credit worthiness on an ongoing basis;
and
• Protect all parties from error and fraud.
When Do We Share Your Personal Information?
Allowing another person or party to acquire the knowledge that
we possess about an individual constitutes a "disclosure
of personal information". In accordance with the Personal
Information Protection and Electronic Documents Act (the "Act"),
Superior can disclose personal information under the following
circumstances:
• Disclosure with the consent of the individual to whom the
information relates. This provision is often used by clients
who sign a letter of consent to allow their spouse to perform
certain transactions on their behalf.
• Disclosure for the purposes for which the personal information
was collected or for a purpose that is consistent with that
intended purpose;
• Disclosure in accordance with applicable Federal, Provincial
and Territorial legislation including disclosure to a government
agency, court, or law enforcement agency. There is normally
a process that governs disclosures of this type;
• Disclosure under any of the special circumstances listed in
sub-section 7(3) of the Act.
How Do We Protect Your Personal Information?
Superior protects your personal information in the following
ways:
• We will only collect and use your personal information for
the purposes as stated above or with your consent;
• We will use the highest standard of confidentiality when collecting
and using your personal information;
• We strive to keep your personal information as up to date
as possible;
• We will honour any request you may make for access to your
personal information, subject to exceptions permitted by law.
You May Choose to Withdraw or Refuse
Your Consent
You may decide that you do not want your personal information
collected or used. If this is the case, you may refuse to offer
personal information, or you may withdraw or refuse your consent
to your personal information being used.
If you decide to refuse to offer personal information, or you
decide to withdraw or refuse your consent to your personal information
being used, then you should be aware that we may not be able
to process your requests for products and services.
Retention of Your Personal Information
We do not retain your personal information any longer than is
necessary to effectively provide you with the product or service
you have requested or to comply with legal requirements. For
example, if you close your account, we are required to retain
your personal information for a period of time to allow us to
answer inquiries and deal with disputes. We routinely remove
from our systems personal and account information that we no
longer require.
Reviewing Your Personal Information
You may review your personal information at any time. If you
believe our information is incorrect or obsolete, please let
us know and we will try to amend our files as quickly as possible.
Our goal is to respond to your concerns within thirty days of
receipt of your written request. If, for some reason, we are
unable to respond to your request within this time frame, we
will contact you directly and explain the reason for the delay.
Contact Information
If you have any questions or concerns regarding our privacy
policies or procedures, or if you would like to review, verify
or amend your personal information, please do not hesitate to
contact us, attention:
Privacy Coordinator
Superior
Energy Management, a division of Superior Plus
Inc.
6860 Century Ave, Suite 2001
Mississauga, Ontario
L5N 2W5
Tel: 1-877-772-7727
Fax: 1-905-542-7715
Email: customer_service@superiorenergy.ca
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